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Could you provide allergy information?
Please refer to the “Allergy Information” section on each product page for details, including specified allergens.
If you have any questions, feel free to contact us via the inquiry form.
If you have any questions, feel free to contact us via the inquiry form.
Where can I find calorie and nutritional information?
Please contact us via chat or the inquiry form for detailed information.
What is the shelf life and how should I store the products?
The shelf life varies by product, so please check the product page for details.
Store in a cool, dry place away from direct sunlight and high humidity.
Once opened, please consume as soon as possible.
Store in a cool, dry place away from direct sunlight and high humidity.
Once opened, please consume as soon as possible.
How much can I eat per day?
For a balanced diet, please enjoy our products in moderation.
B-GENKI products are designed to highlight the natural taste of ingredients and are easy to enjoy, but we recommend consuming them as part of a well-balanced diet.
B-GENKI products are designed to highlight the natural taste of ingredients and are easy to enjoy, but we recommend consuming them as part of a well-balanced diet.
Can I eat the product after the expiration date?
The expiration date indicates the period during which the product can be enjoyed at its best quality.
While it may not necessarily become unsafe immediately after that date, we recommend consuming it before the expiration date whenever possible.
While it may not necessarily become unsafe immediately after that date, we recommend consuming it before the expiration date whenever possible.
Konjac Jerky
What are the red bits in the spicy soy sauce flavor?
They are chili peppers.
What is the black powder on the product?
It is powdered dashi (Japanese soup stock).
What is the white substance on the product?
This is a natural component derived from the ingredients.
It is a crystallized form of calcium compounds contained in the Konjac.
There is no issue with quality, so please feel safe consuming it.
It is a crystallized form of calcium compounds contained in the Konjac.
There is no issue with quality, so please feel safe consuming it.
The pieces are sticking together—are they safe to eat?
Since the konjac is dried in its natural state, the pieces may stick together.
We take care during packaging to minimize this, but there is no issue with quality.
It is safe to consume.
We take care during packaging to minimize this, but there is no issue with quality.
It is safe to consume.
Konjac Gummies
The pieces are sticking together—are they safe to eat?
Since the konjac is dried in its natural state,may naturally stick together.
We take care during packaging to minimise this so that our products are delivered to you in the best condition.
We take care during packaging to minimise this so that our products are delivered to you in the best condition.
Can I check, change or cancel my order?
You can check your order details under “Purchase History” in “My Account.” If you would like to change or cancel your order, please contact us as soon as possible through the [Contact Form], quoting your order number. We can accommodate requests before we begin preparing your order for shipment. Once preparation has begun, we cannot make changes or cancel the order, even if it has not yet been shipped.
Can I place an order by phone?
We do not normally accept orders by phone. Please place your order through our official website.
Can I get a receipt?
Yes. Once your order has been shipped, you can download a receipt from the order details page in “My Account.”
How much is the shipping fee?
Free shipping is available on orders over ¥8,000.
If your order includes both refrigerated (cool delivery) items and room-temperature items, the refrigerated shipping fee will apply.
If your order includes both refrigerated (cool delivery) items and room-temperature items, the refrigerated shipping fee will apply.
How long will it take to receive my order?
Orders are typically shipped within 2–3 business days after confirmation.
Delivery usually takes an additional 1–3 days depending on your location.
Please note that we do not ship orders on weekends or public holidays.
Delivery usually takes an additional 1–3 days depending on your location.
Please note that we do not ship orders on weekends or public holidays.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number.
You can check the delivery status using the tracking service provided by the shipping carrier.
You can check the delivery status using the tracking service provided by the shipping carrier.
Can I change the delivery location after my order has been shipped?
Please click “Track Your Shipment” in the shipping confirmation email and proceed to “Request Delivery Change” to make any changes.
Please note that if your shipment is listed as “Click Post” after clicking “Track Your Shipment,” it will be delivered via post, and the delivery location cannot be changed.
If you have not received a shipping confirmation email, please contact us via the inquiry form.
Please note that if your shipment is listed as “Click Post” after clicking “Track Your Shipment,” it will be delivered via post, and the delivery location cannot be changed.
If you have not received a shipping confirmation email, please contact us via the inquiry form.
Which delivery company will be used? Can I choose the carrier?
Your order will be delivered by our designated shipping carrier.
Please note that the carrier cannot be selected.
Please note that the carrier cannot be selected.
What payment methods are available?
We accept credit cards, convenience store payments, d Payment, deferred payment (PayPay Deferred), PayPay, au PAY, Merpay, and Rakuten Pay.
When will my credit card be charged?
Your credit card will be charged once your order has been shipped.
The actual billing date may vary depending on your card issuer, so please contact your credit card company for details.
The actual billing date may vary depending on your card issuer, so please contact your credit card company for details.
Can I change the payment method after placing an order?
We are unable to change the payment method after an order has been confirmed.
Thank you for your understanding.
Thank you for your understanding.
There was an issue with the product I received (defective item or incorrect product).
We sincerely apologize for the inconvenience. While we take the utmost care in quality control, if there is any issue with the product you received, please contact us via the inquiry form within 7 days of delivery.
We will promptly arrange a replacement or a refund.
In such cases, the return shipping cost will be covered by us.
We will promptly arrange a replacement or a refund.
In such cases, the return shipping cost will be covered by us.
Can I return or exchange items for personal reasons?
Due to the nature of food products, we generally do not accept returns or exchanges for reasons such as customer preference. Thank you for your understanding.
Can I purchase without creating an account?
Yes, guest checkout is available.
However, by creating an account, you can easily check your order history and save time when placing future orders.
However, by creating an account, you can easily check your order history and save time when placing future orders.
I forgot my password.
You can reset your password by clicking “Forgot your password?” on the login page and following the instructions.
What does “vegan” mean?
Vegan products do not contain any animal-derived ingredients, such as meat, fish, eggs, dairy products, or honey.
How much can I consume per day? (Konjac products)
As a general guideline, we recommend consuming one portion / serving per day.
Where can I find nutritional information?
For detailed nutritional information, please contact us via chat or the inquiry form.
How can I contact you?
If you have any questions, please feel free to contact us via the inquiry form.
Our inquiry form is available 24 hours a day.
Please make sure you are able to receive emails from “@b-genki.com”.
Our inquiry form is available 24 hours a day.
Please make sure you are able to receive emails from “@b-genki.com”.
How can I unsubscribe from your email newsletter?
You can unsubscribe from our email newsletter through “Account Settings” in your My Page.
Alternatively, you can also unsubscribe using the link provided at the bottom of each newsletter email.
Alternatively, you can also unsubscribe using the link provided at the bottom of each newsletter email.