Shopping Guide

Before You Start

How to Order from Our Online Store

1. Add Items to Your Cart
Select your desired products and quantities from the product list, then click the “Add to Cart” button to proceed to your shopping cart.

2. Review Your Cart
If everything in your order is correct, click “Proceed to Checkout.”

3. Create an Account / Log In
If you already have an account, please log in to continue with your purchase.
If you are a new customer, please register by clicking “Create an Account,” then proceed to checkout.

4. Enter Shipping Information
Please enter your shipping details.
If you are logged in, your registered address will be automatically displayed.
You can update your address by clicking “Edit.”

5. Complete Your Order
Please review your order details and click the “Place Order” button to complete your purchase.
Once your order is confirmed, an order confirmation screen will be displayed.
A confirmation email will be sent to your registered email address, so please check your inbox.
You can also review your order details from your account page.

Please note:
Depending on your email settings (such as domain filtering), our emails may be blocked or sent to your spam/junk folder.
Please ensure that emails from email@bgenki.com can be received.

Payment Methods and Timing

Payment Methods

We accept credit cards, convenience store payments, Paidy (buy now, pay later), d Barai, PayPay, au PAY, Merpay and Rakuten Pay.

Additional fees may apply depending on the payment method.

When Payment Is Due

• Credit cards, d Barai, PayPay, au PAY, Merpay and Rakuten Pay
  Payment is confirmed when you place your order.
• Convenience store payments
  Please pay within seven days of placing your order. If payment is not made by the deadline, your order will be cancelled automatically.
  A separate payment processing fee applies.
  
• Paidy (buy now, pay later)
  Your purchases for the month are billed together. Please pay by convenience store payment or bank transfer by the 27th of the following month.
  Additional fees may apply depending on how you pay.

Customers are responsible for the costs of exchanges or reshipments requested for personal reasons. We will cover these costs if the product is defective.

Shipping Information

Shipping Fees

Shipping Fees
Free shipping is available for orders of ¥8,000 (tax included) or more.

Delivery Method
We currently ship within Japan only.
Orders are delivered via Yamato Transport.

Please note:
Depending on your location, we may not be able to deliver at your selected date and time, even if specified at checkout.
For details, please refer to the official Yamato Transport website.

About Shipping

Orders will be delivered via Japan Post or Yamato Transport. Please note that the shipping carrier cannot be specified.

International Shipping
We do not offer international shipping.

Combined Shipping for Multiple Orders
To prevent errors, we do not combine multiple orders into a single shipment.
Shipping fees and handling charges apply to each order individually.

Refusal of Delivery / Long-Term Absence
We do not accept reshipment requests due to refusal of delivery or long-term absence.
For certain designated products, refunds may not be available.

Packing Slip
A packing slip will be included with your order.
However, it will not be included if the sender and recipient are different.

Receipts / Invoices
If you require a receipt or invoice, please contact us via the inquiry form.
We will send it to you by email.

Shipping Schedule

Unless otherwise stated on the product page, orders will be shipped within 3 business days from the day after the order is placed (excluding weekends and holidays).

Returns & Cancellations

Cancellations

As a general rule, we do not accept cancellations after an order has been placed for personal reasons.

Returns & Exchanges

We do not accept returns or exchanges due to customer preference.
While we take great care in product quality, if you receive a defective or incorrect item, please contact us via the inquiry form within 7 days of delivery.

Conditions Where Returns/Exchanges Are Not Accepted
Returns or exchanges cannot be accepted in the following cases:
・Missing, damaged, or soiled packaging (box or bag)
・Opened products
・More than 8 days have passed since delivery
・Order details cannot be verified

Important Notes
＊As order verification is required, for gift purchases, please contact us through the purchaser.
＊We do not accept any returns or exchanges for products shipped overseas.

Refunds

We do not offer refunds due to customer preference.

Gift Wrapping

Wrapping

Individual item wrapping is not available, except for gift sets.
Gift items come with dedicated packaging or a gift bag.
Please refer to each product page for eligible items.

Noshi (Japanese Gift Wrapping)

We offer simple noshi wrapping.
If you would like this service, please enter your request in the order notes, including the type of noshi (e.g., celebration) and the name to be displayed.

Gift Bags

Original gift bags are included with selected gift items only.

Membership Registration

Member Benefits

By registering as a member when using our online store, you can enjoy a smoother checkout experience without having to enter your information each time.
There are no registration or annual fees.
We also offer exclusive coupons for members.
Please note: You can still place orders without registering.

Coupons

Only one coupon may be used per order.
Coupons cannot be combined.